Frequently Asked Questions

The following walkthroughs will help you easily transition your email. Once you have your email client configured with the proper settings, you will be able to send and receive properly on our new and improved website hosting platform.

Don't see your email software listed? Other email software instructions can be found on this very handy website.

Setting up email on Outlook 2003

  1. At the top of the page click on the 'Tools' menu and then select 'E-mail Accounts...'.
  2. Select 'Add a new e-mail account' and click 'Next'.
  3. Select 'POP3' and click 'Next'.
  4. The following are the most important:
    • 'Your Name':
      Replace with: Your Name
    • 'E-mail Address':
      Replace with: your_email@your_website_address.com
    • 'Incoming mail server (POP3)':
      Replace with: mail.your_website_address.com
    • 'Outgoing mail server (SMTP)':
      Replace with: mail.your_website_address.com
    • 'User Name':
      Replace with: your_email.your_website_address.com
    • 'Password':
      The one you specified in your EasyMail Setup (8 characters maximum).
    Once your settings look like the settings shown in this screenshot, click on the 'More Settings...' button in the bottom right hand corner.
  5. Click the 'Outgoing Server' tab at the top of the screen.
  6. Put a checkmark in 'My outgoing server (SMTP) requires authentication' and make sure that the dot is in 'Use same settings as my incoming mail server'.
  7. Click on the 'Advanced' tab at the top. Make sure that 'Outgoing Server (SMTP)' reads 26.
  8. Click the 'OK', 'Next' and then 'Finish' buttons and now you should be able to send and receive email.

Setting up email on Outlook Express 6.0

  1. Open Outlook Express. At the top of the page click on the 'Tools' menu and then select 'Accounts...'. Click on the 'Mail' tab at the top. Click 'Add' and then 'Mail'.
  2. Your Name
    This is where you can choose what name will be displayed in the FROM area when you send an email. A good idea is to use your real name or business name (if this is a generic mailbox).
    Replace with: Your Name
    Click 'Next'.
  3. Internet E-mail address
    This is where you type in your email address.
    Replace with: your_email@your_website_address.com
    Click 'Next'.
  4. E-mail Server Names
    Make sure you have 'POP3' selected for the incoming mail server type.
    'Incoming mail (POP3, IMAP, or HTTP) server':
    Replace with: mail.your_website_address.com
    'Outgoing mail (SMTP) server':
    Replace with: mail.your_website_address.com
    Click 'Next'.
  5. Internet Mail Logon
    'Account Name':
    Replace with: your_email.your_website_address.com
    'Password':
    The one you specified in your EasyMail Setup (8 characters maximum).
    Click 'Next'.
  6. Congratulations! Click 'Finish'.
  7. If you are not there already, please go to the 'Tools' menu, click 'Accounts...' and click on the 'Mail' tab at the top. You should see your new account listed here. Select it and click 'Properties'.
  8. Click the 'Servers' tab at the top.
    At the bottom of the screen:
    Outgoing Mail Server:
    Put a checkmark beside 'My server requires authentication'
    Click on the 'Settings...' button to the right.
  9. Make sure the dot is in the first option, 'Use same settings as my incoming mail server' and click the 'OK' button.

    Click the 'OK' button and then the 'Close' button and now you should be able to send and receive email.
  10. Click on 'Tools' > 'Accounts' > 'Mail' tab > Highlight the problematic account and click the 'Properties' button > 'Advanced' tab.
    Change the 'Server Port Numbers' - 'Outgoing mail (SMTP)' from 25 to 26.

Start by finding a domain name:

www.